Contact us here if you would like an alteration made to your order. Alteration costs are not included in pricing and will need to be paid in full before work can begin. Alterations void any return policy thus making it a final sale item. We cannot alter any discounted or sample sale merchandise.
All deliveries ship via UPS unless a customer specifically requests another carrier.
*GROUPE offers free ground shipping on orders of $200 and more.
*GROUPE offers same day delivery in NYC if the order is placed before 2PM on non-sample sale purchases.
*GROUPE typically ships orders same-day if it is placed before 2PM, M-F but under some circumstances, we may take longer. A confirmation email will be sent when your order has been shipped. GROUPE is not responsible for delays in shipping caused by the carrier.
*Special and custom orders usually take 4-6 weeks for delivery but can take up to 7 weeks depending on the time of year and fabric availability.
*All international orders are subject to pay duties specific to destination delivery address.
Returns & Exchanges
SPECIAL EXTENDED RETURN PERIOD FOR HOLIDAY GIFTS: We're offering to allow extended returns and exchanges for all full-price and non-excluded items purchased on or after December 6th, 2022. These may be returned until January 14th, 2023, for a full refund, however prior Return Authorization is still required as below. All other terms from the below standard policy remain in effect.
Full-price items that are not worn or damaged may be returned for full refund or exchange for store credit within 14 days, prior Return Authorization required. Please contact us for a Return Authorization. If Return Authorization has not been acquired beforehand we cannot accept the package. Detailed tracking information must be communicated to GROUPE.
Shipping charges will not be refunded and items that were delivered with free or discounted shipping will be refunded net of the shipping cost that would have normally been applied. Please allow 7-10 business days to process your refund.
Discounted and sale items (including sample sale) may be returned for store credit only, also within 14 days, prior Return Authorization required, net of shipping charges. Detailed tracking information must be communicated to GROUPE
Custom and altered items are final sale. No alterations are available for any discounted or sample sale merchandise.
*Masks and Boxers: Because of hygiene requirements masks and boxers are not returnable once secure packaging has been opened. Unopened items may be returned.
If your order included any bundle pricing or free item, any return or exchange may invalidate the bundle or gift and would cause a recalculation of the order value, which may effect any refund or exchange value.