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SHIPPING & RETURNS

Delivery

All deliveries ship via FedEx or UPS unless a customer specifically requests another carrier.

*GROUPE offers free ground shipping on orders of $300 and more. 

*GROUPE offers same day delivery in NYC if the order is placed before 2PM via Wynd Couriers.

*GROUPE typically ships orders same-day if it is placed before 4PM, M-F but under some circumstances, we may take longer. A confirmation email will be sent when your order has been shipped. GROUPE is not responsible for delays in shipping caused by the carrier.

*Special and custom orders usually take 4 weeks for delivery but can take up to 7 weeks depending on the time of year and fabric availability.

 

Alterations

Contact us here if you would like an alteration made to your order. Alteration costs are not included in pricing and will need to be paid in full before work can begin. Alterations void any return policy thus making it a final sale item. We cannot alter any discounted or sample sale merchandise. 

Returns & Exchanges

Full-price items that are not worn or damaged may be returned for full refund within 14 days, Return Authorization required. Please contact us for a Return Authorization. If Return Authorization has not been acquired beforehand we cannot accept the package.  Shipping charges will not be refunded and items that were delivered with free or discounted shipping will be refunded net of the shipping cost that would have normally been applied. Discounted and sale items (excluding sample sale) may be returned for store credit only, also within 14 days, Return Authorization required, net of shipping charges. Custom and altered items are final sale. Sample sale items are final sale. No alterations are included in any discounted or sample sale merchandise. 

*Holiday Return Policy: 
All items purchased in December can be returned/exchanged through Jan 7th, 2019.

Please allow 7-10 business days to process your refund.

@GROUPE.NYC