All deliveries ship via FedEx or UPS unless a customer specifically requests another carrier.
*GROUPE offers free ground shipping on orders of $300 and more.
*GROUPE offers same day delivery in NYC if the order is placed before 2PM via Wynd Couriers.
*GROUPE typically ships orders same-day if it is placed before 4PM, M-F but under some circumstances, we may take longer. A confirmation email will be sent when your order has been shipped. GROUPE is not responsible for delays in shipping caused by the carrier.
*Special and custom orders usually take 4 weeks for delivery but can take up to 7 weeks depending on the time of year and fabric availability.
Returns & Exchanges
Full-price items that are not worn or damaged may be returned for full refund within 14 days, Return Authorization required. Please contact us for a Return Authorization. If Return Authorization has not been acquired beforehand we cannot accept the package. Shipping charges will not be refunded and items that were delivered with free or discounted shipping will be refunded net of the shipping cost that would have normally been applied. Discounted and sale items (excluding sample sale) may be returned for store credit only, also within 14 days, Return Authorization required, net of shipping charges. Custom and altered items are final sale. Sample sale items are final sale.
Please allow 7-10 business days to process your refund.